Abstract:
The aim of this study was to identify the reality of the performance of the employees in The Palestinian Cellular
Telecommunications Company (Jawwal), and to find the differences between the views of the study sample on the variables of the
study according to the variables (age, scientific qualification, field of work and years of service). To achieve the objectives of the
study, a questionnaire was designed and developed to measure the variables of the study applied to the company's 70 employees.
The Complete Census method was used and 60 samples were recovered for analysis with a recovery rate (85.7%). The SPSS
statistical package was adopted.
The study reached several results, the most important of which is that the degree of approval for the job performance of the
employees working in The Palestinian Cellular Telecommunications Company (Jawwal) is 81.56%. The results showed that there
were no statistically significant differences at the level of α≤ 0.05 between the average of the respondents' opinions on the
performance of the workers in the Palestinian Cellular Telecommunications Company (Jawwal) due to the following variables
(age, scientific qualification, field of work, number of years of service).
The most important recommendations were to increase the efficiency of the employees of the company using the equipment of their
work, and the need to pay attention to the development of the skills of employees through specialized training programs to improve
their performance. And focus on moral incentives because of their role in improving the performance of employees by spreading
the spirit of cooperation between employees to work as a team seeking to achieve the objectives of the company.