Electronic Banking Services from the Point of View of Bank Customers in Palestine

El Talla, Suliman A.; Al Shobaki, Mazen J.; Abu-Naser, Samy S.

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dc.contributor.author	El Talla, Suliman A.
dc.contributor.author	Al Shobaki, Mazen J.
dc.contributor.author	Abu-Naser, Samy S.
dc.date.accessioned	2019-11-25T09:59:44Z
dc.date.available	2019-11-25T09:59:44Z
dc.date.issued	2019
dc.identifier.citation	International Journal of Academic Accounting, Finance & Management Research (IJAAFMR, Vol. 3 Issue 10, October – 2019, Pages: 45-60	en_US
dc.identifier.issn	ISSN: 2643-976X
dc.identifier.uri	http://dspace.alazhar.edu.ps/xmlui/handle/123456789/521
dc.description.abstract	This study aims to identify the electronic banking services in Palestine from the point of view of the customers of the banks, where researchers used the descriptive analytical method, through a questionnaire distributed electronically to the sample of beneficiaries of the electronic banking services provided by banks operating in Palestine. The study reached a number of results, the most important of which are: There is a moderate degree of efficiency of electronic banking services provided in banks operating in Palestine from the point of view of bank customers. Where the total score of electronic banking services received a relative weight of (64.37%), the results of the study confirmed that the ranking of electronic banking services as follows: Internet banking services ranked first with a relative weight (66.68%), a medium percentage, while ATM services came in Second place with a relative weight (64.30%), and mobile application services got the third and last place with a relative weight (62.12%). The results also showed that there are statistically significant differences between banks operating in Palestine according to the bank variable from the beneficiaries' point of view in favor of Bank of Palestine. The results showed that there were no statistically significant differences between banks operating in Palestine according to the variable number of years of dealing with the bank from the point of view of beneficiaries. The study made a number of recommendations, the most important of which are: The need for banks to enhance the use of electronic banking services and upgrade them. Conduct awareness campaigns on the importance of electronic banking services and give appropriate incentives to beneficiaries who deal with them. Direct customers use electronic banking services instead of traditional methods. Attention to quickly respond to customer problems sent via the website.	en_US
dc.language.iso	en_US	en_US
dc.subject	Efficiency of electronic	en_US
dc.subject	banking service	en_US
dc.title	Electronic Banking Services from the Point of View of Bank Customers in Palestine	en_US
dc.type	Article	en_US