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This study aims to identify the electronic banking services in Palestine from the point of view of the customers of
the banks, where researchers used the descriptive analytical method, through a questionnaire distributed electronically to the
sample of beneficiaries of the electronic banking services provided by banks operating in Palestine. The study reached a
number of results, the most important of which are: There is a moderate degree of efficiency of electronic banking services
provided in banks operating in Palestine from the point of view of bank customers. Where the total score of electronic
banking services received a relative weight of (64.37%), the results of the study confirmed that the ranking of electronic
banking services as follows: Internet banking services ranked first with a relative weight (66.68%), a medium percentage,
while ATM services came in Second place with a relative weight (64.30%), and mobile application services got the third and
last place with a relative weight (62.12%). The results also showed that there are statistically significant differences between
banks operating in Palestine according to the bank variable from the beneficiaries' point of view in favor of Bank of
Palestine. The results showed that there were no statistically significant differences between banks operating in Palestine
according to the variable number of years of dealing with the bank from the point of view of beneficiaries. The study made a
number of recommendations, the most important of which are: The need for banks to enhance the use of electronic banking
services and upgrade them. Conduct awareness campaigns on the importance of electronic banking services and give
appropriate incentives to beneficiaries who deal with them. Direct customers use electronic banking services instead of
traditional methods. Attention to quickly respond to customer problems sent via the website. |
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